Alabama Department of Insurance

Our mission is to serve the people of Alabama by regulating the insurance industry, providing consumer protection, promoting market stability, and enforcing fire safety standards and laws.

Receives, researches, investigates and resolves individual consumer complaints against insurance companies, agents and brokers Refers completed investigations to Legal Division Provides educational materials and assistance for consumers and senior citizens regarding insurance questions and coverage provisions Responds and deploys staff members to disaster sites to assist victims in expediting their insurance claims

Participates in Consumer Outreach programs with staff members speaking to community and consumer groups throughout the state Investigates unlicensed and unauthorized insurance activities Investigates alleged violations and where evidence warrants forwards charges to Legal Division

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